Customer Success Manager

Hello!

Intro is growing rapidly and with more customers comes more challenges. We genuinely care about our customers' success, so that's what this job is about. Come join us if you want to grow individually and get things done. We are a humble and hard-working team.

Intro is growing with a rapid pace in an exciting space. We're helping clients across the globe find talent - a crucial problem for companies in all industries in every corner of the globe. We work with a smart, fun and innovative community of clients and help them solve a problem that matters for them. We are at a breaking point in the Intro history and need people to take care of the demand from existing clients.

We define Customer Success literary; your job is to help our customer succeed. We are looking for a Customer Success person to help our clients understand their needs, maximize their results with Intro and grow. We are looking for a hard-working person with a smart mind to WOW our clients with timely, white-glove customer service. Your main responsibility will be to make our clients satisfied and educate our global community.

Our ideal candidate will be fast-paced, business-minded and have empathy and patience with customers and is well acquainted with technology.

Responsibilities

Help our clients set up a scalable recruitment process
Support or clients in shaping their candidate requirements
Collaborate with every aspect of the company, particularly the sales and product team
Schedule regular check-ins with our clients and expand their existing contracts, optimise the clients likelihood of contract renewal
Keep our clients up to date and well-educated on latest features and educate through every step of the customer journey
Collect, aggregate and synthesize customer feedback
Onboard new clients and help them get started and achieve success with Intro. Walk that extra mile and more. Wine and dine and over-deliver.
Take part in defining and implementing our Customer Success strategy and processes

Things that excite us

Word-class relationship builder
Hands-on player, get real things done, fast
Prior experience in a recruiter, sales or customer service role
Excellent written communication
Strong analytical mind and ability to execute on seemingly crazy ideas
A desire to grow and take on more responsibilities over time
Flexible schedule with the ability to do whatever it takes, including working early morning or evening hours
Your mother tongue is Swedish and you are fluent in English.

Why spend your time with Intro?

Seriously rapidly growing startup, with growth comes benefits
We have a lot of fun, not just Friday drinks, kickoffs, company trips and breakfasts - we enjoy our work.
Competitive base + variable compensation. We don't believe in paying less just because we are a startup.
Opportunity to join a fantastically talented and passionate team at a crucial time in the company’s lifecycle
No bullshit, we get things done
Chance to rapidly grow into a leadership role

Connect

We usually respond within a day

Or, know someone who would be a perfect fit? Let them know!

Why work with us?

We’ve taken on a huge challenge and made it our mission: to automate outbound recruiting. To achieve this, we are building a team of smart and passionate people. In return, we offer a journey to grow individually, be well compensated for hard work and to join a team of seriously talented people.

Small team, great benefits

As a small team, we highly value a healthy culture where great people can thrive.

Seriously competitive salary

We value your work with complements and applauses, but also in money.

Real focus and no bullshit

We highly value transparency and honesty.

What we value

There are a few things we look for across all hires we make at Intro, regardless of role or team.

First, we assess whether a candidate demonstrates our values: Efficient Execution, Transparency, Natural Curiosity, Positive Energy and Honesty.

Second, we look for signals that a candidate will thrive in a culture like ours, where we default to embrace feedback, be the best of ourselves, and sustain high performance over time.

Customer Success Manager

Intro is growing rapidly and with more customers comes more challenges. We genuinely care about our customers' success. Join us and get things done. We are a humble and hard-working team.

Team