Customer Success Manager

Hello!

Intro is growing rapidly and with more customers comes more challenges. We genuinely care about our customers' success, so that's what this job is about. Come join us if you want to grow individually and get things done. We are a humble and hard-working team.

Intro is growing with a rapid pace in an exciting space. We're helping clients across the globe find talent - a crucial problem for companies in all industries in every corner of the globe. We work with a smart, fun and innovative community of clients and help them solve a problem that matters for them. We are at a breaking point in the Intro history and need people to take care of the demand from existing clients.

We define Customer Success literary; your job is to help our customer succeed. We are looking for a Customer Success person to help our clients understand their needs, maximize their results with Intro and grow. We are looking for a hard-working person with a smart mind to WOW our clients with timely, white-glove customer service. Your main responsibility will be to make our clients satisfied and educate our global community.

Our ideal candidate will be fast-paced, business-minded and have empathy and patience with customers and is well acquainted with technology.

Responsibilities

• Help our clients set up a scalable recruitment process
• Support or clients in shaping their candidate requirements
• Collaborate with every aspect of the company, particularly the sales and product team
• Schedule regular check-ins with our clients and expand their existing contracts, optimise the clients likelihood of contract renewal
• Keep our clients up to date and well-educated on latest features and educate through every step of the customer journey
• Collect, aggregate and synthesize customer feedback
• Onboard new clients and help them get started and achieve success with Intro. Walk that extra mile and more. Wine and dine and over-deliver.
• Take part in defining and implementing our Customer Success strategy and processes

Things that excite us

• Word-class relationship builder
• Hands-on player, get real things done, fast
• Prior experience in a recruiter, sales or customer service role
• Excellent written communication
• Strong analytical mind and ability to execute on seemingly crazy ideas
• A desire to grow and take on more responsibilities over time
• Flexible schedule with the ability to do whatever it takes, including working early morning or evening hours
• Your mother tongue is Swedish and you are fluent in English.

 Why spend your time with Intro?

• Seriously rapidly growing startup, with growth comes benefits
• We have a lot of fun, not just Friday drinks, kickoffs, company trips and breakfasts - we enjoy our work.
• Competitive base + variable compensation. We don't believe in paying less just because we are a startup.
• Opportunity to join a fantastically talented and passionate team at a crucial time in the company’s lifecycle
• No bullshit, we get things done
• Chance to rapidly grow into a leadership role